Frequently Asked Questions
Expert support for your high-fidelity audio journey.
What is the standard shipping timeframe for NAD components?
All high-fidelity audio components are processed within 1-2 business days. Standard ground shipping typically takes 3-5 business days, while expedited options are available at checkout.
Do you offer a warranty on your amplifiers and receivers?
Yes, all new NAD Electronics products come with a limited 2-year manufacturer's warranty covering parts and labor to ensure your listening experience remains uninterrupted.
What is your return policy for audio equipment?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund, minus shipping costs.
How can I update the firmware on my BluOS enabled device?
Firmware updates are delivered over-the-air via the BluOS Controller app. You will receive a notification when an update is available to ensure your system has the latest features and performance enhancements.
Do you ship internationally?
Currently, our online store ships to the United States and Canada. For other regions, please use our 'Dealer Locator' to find an authorized NAD Electronics distributor in your country.
Are your products compatible with smart home systems?
Many of our modern amplifiers and streamers feature integration support for Control4, Crestron, RTI, and URC, as well as voice control via Amazon Alexa and Google Assistant.